Any goods that arrive damaged must be signed for as damaged, or photographs must be provided in order to receive a replacement or refund.If your items do not arrive within 10 working days of order, please notify us immediately, so that we can rectify the situation.We can provide you with an approximate delivery time at the point of order. Our lead time for these items is approximately 4 – 6 weeks.
Many of Mutneys manufactured products are bespoke and may take longer to ship.We will endeavour to inform customers of any delays in shipping their orders ASAP. However sometimes this may not be possible due to stock or staff holidays. We aim to ship all orders as soon as possible and for the products to reach the customers within 3 – 5 working days.Orders outside the UK mainland may be more, please be aware that should the website allow you to process the order and you are outside mainland UK, we will have to contact you to make an additional delivery surcharge payment.Please contact us or see the website delivery & returns section for current shipping charges.Please contact the sales team directly if you would like express pallet delivery on +44 (0)1948 841470. Please note: Express service is available but rates can vary.Sent via an Economy Service through a private logistics company.Pallet Delivery (Delivery time variable) – £70.00 Sent via Royal Mail Special Delivery or Parcelforce 24hr, dependant on weight of parcel.
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